Secure hosting, real support
We host the sites we build on monitored servers, keep them patched and backed up, and answer support requests ourselves.
In short: managed hosting with monitoring, backups, security updates and SSL, plus prepaid support hours with published response times. Dedicated servers and a web application firewall are available for larger or higher-risk sites.
What hosting covers
Monitoring and patching
Monitored servers with security patches and critical updates applied for you.
Backups
Backups kept for 14 days, plus monthly snapshots.
SSL
SSL certificates installed and renewed.
Larger sites
Dedicated servers and a web application firewall (WAF) for larger sites.
Families of sites
Hosting for families of sites under one account. We host ten related sites for one healthcare system.
Support with published response times
Support is sold in prepaid blocks of hours, used for content updates, fixes and small improvements. You get a direct line to the people who know your site, and current clients can reach us through client support.
| Priority | Examples | First response |
|---|---|---|
| Critical | Site down, payments failing, data breach | 4 hours |
| High | Major feature broken, shipping errors | 8 hours |
| Medium | Minor bugs, slow pages | 1 business day |
| Low | Enhancements, cosmetic changes | 2 business days |
Business hours are Monday to Friday, 9 a.m. to 6 p.m. Central.
At a glance
- Hosting
- From $100 per site per month
- Secure care plan
- $500 per month with WAF, isolation and monthly schema upkeep
- Support hours
- $160 per hour, prepaid blocks
WB Exteriors
Estimate-form spam stopped, the site moved to current hosting and put on a monthly improvement plan.
Common questions
Can you take over a site another company built?
Yes. We regularly take over sites from other agencies. We start with a review of access, hosting, security and backups, then fix the urgent items first.
What happens if our site goes down?
Our monitoring alerts us, often before you notice. Critical issues such as a site outage or failing payments get a response within 4 business hours.
Do we own our domain?
Yes. Your domain should always be registered in your company's name. If it isn't, we'll help you move it.
Worried about your current host?
Send us your web address. We'll check security, speed and backups and tell you plainly what needs attention.